Get in Touch With Us
Got a question about one of the online casinos we cover, spotted something that needs updating, or just want to tell us what you think of the site? This page covers the ways to reach us and what happens once your message lands in our inbox.
How to Reach the Team
Email is the best way to contact us. We read every message that comes in and try to reply within two working days. Send your note to [email protected] and include a line or two on what your message is about — it helps us route it to the right person and get back to you faster.
What We Can Help With
Online Casinos exists to help Canadian players compare online casinos on things that actually matter — bonus terms, payment options, game libraries, licensing. Here's where reader contact usually comes in:
- Questions about a review or rating — if you want more detail on how we scored a particular casino, or why one brand ranks above another, ask us directly.
- Corrections — bonus offers, wagering requirements and payment options change often. If something on the site looks out of date, we want to know so we can check it.
- Content suggestions — if there's a topic, payment method or casino type you'd like us to cover in more depth, tell us. Reader input genuinely shapes what we write next.
- Partnership or editorial enquiries — if you represent a casino brand or an affiliate partner and want to discuss working with us, outline who you are and what you have in mind.
- Responsible gambling concerns — if you or someone close to you needs support around gambling, mention it in your message and we'll point you towards relevant Canadian resources.
A Word on How We Rank Casinos
Readers sometimes write in asking whether our rankings can be influenced by commercial relationships. They can't. We may earn a commission when a reader signs up through one of our links, but that has no bearing on the order casinos appear in or the ratings we give them. If you think a ranking looks off, or you've had an experience with a listed brand that doesn't match what we've written, we'd genuinely like to hear about it — it's part of how we keep the site honest.
What Happens After You Send a Message
A real person reads and replies to every email — there's no auto-responder standing in for an actual answer. Our aim is to get back to you within two working days, though it can run a little longer at busy times. If your question relates to a specific brand we've covered, such as one of the newer casinos featured alongside our best non-GamStop casinos guide, let us know which one so we can look into it properly.
Before You Write In
A few quick checks can save you a round trip:
- If your question is about bonus terms, check the wagering requirements and expiry dates listed next to the offer first — most of what readers ask about is covered there.
- If you're asking about payment methods, note which method and which casino you mean, since options and processing times vary by brand.
- If you're reporting an issue with a specific site, include the casino's name and roughly when you encountered the issue.
Whatever brings you here, thank you for taking the time to reach out. Reader feedback is one of the main ways we keep our coverage of Canadian online casinos accurate and useful.